Before you go on - yes they are shit, and yes I am going else where.
Last night I had no internet, all the hardware was it should be so it was a fault there end. Check this morning and its down still.
As i pay through the nose for it , due to me having it for around 10 years now I lose the will to live and ring them. Amazingly although i pay the most you can pay aol £30 a month I am on the old network and its not unlimited
Im speaking to this god awful woman called Ann (yeah right) in an indian call centre that I can hardly understand and I lose my mind, I will be honest I was bloody unpleasent to her. All I wanted to know was the network having issues, all she wanted to do is tell me I had issues with my hardware.
Then she says "Well Mr Guest I dont know what the issue is as your computer is conected to the network" AAARRGGHH!!!! We both know you have just bloody fixed it!!!!!! I tell her she is an idiot and that i want to speak to cancelations.
I get put through to cancelations - I tell them why I am pissed and that the service is crap. They tell me they can lower my fee for unlimited and upto 8mb for £10.99 if i sign for another 12 months. I tell them I dont want a contract as there is no cetainty the service will improve. She tells me there is no way at all they can give it to me without a contract, and I quote "its not even possible on this system sir".
After 5 mins of telling them flat rate I want to cancel (not even thinking I would have no provider - anger was in full control) she says "OK Mr Guest, I have managed to find a way to re-program the system to give it you at the lower price with no contract"
How lucky was I to get Bill Gates on the phone! Give me a ****ing break! ******s!
Its now working and the speed is still awful on the new fantastic network Now going to call virgin and get that sorted.
Sorry for the rant I needed to vent!