Well ive written this in 10mins as im gettting pissed off speaking about it now lol, i think ive included the main things!
I had two contracts with orange a business one which the phone broke and took out another personal one so i had a phone to use as they would not send me a new phone on the business contract i had, so the contract phone was not being used, i was still paying line rental but did not have long left on it, i rang up a month before it ended to cancel and all seemed fine.
I then noticed a large amount had gone out of my bank so i checked my transactions and could see over £200 had been taken i immediately rang orange to question this and they said yeah you have taken out 2 more contracts and an internet dongle i said well i haven't so you need to refund me and sort this out, They were funny about even speaking to me because i told them my address and password i signed up with and they did not match, i said well obviously you as a company have let someone change my details without supplying the correct information in the beginning! They told me i would receive a refund and i said im not paying the bill on my personal account till im reimbursed,
The following month they charged me about the amount again so i rang them and they were not sure why this had happened as my calls had been logged and the fraud department where involved and the additional contracts should have been restricted and i should not have been charged, the woman on the phone said the best thing to do it ring the bank and cancel to DD and the money will be stopped in its process and be back in my account within 24-48 hours.
After 30 phone calls to different people having to explain myself over and over, 2 letters, a fax and promises off calls back they kept changing the date i would receive my money back or a credit to my personal account. I told them i would seek legal action and still no reply.
This has been ongoing for about 7 months and they are now sending me letters saying they will seek a debt collection agency to get it from me.
I got one reply (after putting a letter in one of them SAE they send when requesting you to pay your bill) saying they are very sorry and i will be reimbursed!
I rang about 4 times after that letter and was passed from pillar to post.
Whilst this has been going on i have been unable to use my sim card at all as they have blocked it so i cannot make or receive and calls and they have still been adding a monthly line rental to the amount they are trying to make me pay which is now £370 although they owe me approx £235.
Whats the best thing to do? Thanks!!