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Thread: Another ebay/Royal Mail problem

  
  1. #1
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    Another ebay/Royal Mail problem

    Evening,

    On the 24th of this month, I sent out a parcel, royal mail first class recorded. yesterday I got an email from the buyer saying that he hadn't received it. So I supplied him with the tracking number. I have also checked the tracking number, and it has been delivered and signed for. Now, the name in the printed name box on the site says Shakila, which is the surname of the recipient, and it was delivered from the new maldon sorting office, where the parcel was headed. I am smelling something fishy here to be honest, I think he is trying to get a refund. I may be wrong, but what are the chances it has been delivered to the wrong address? as he is stating that he has checked his neighbours and they havent had it, and he doesn't know who's signature it is.

    What do I do? I cant afford to give him a refund and be an item down.

    So irritating.
    *Irmscher Astra G Hatch,
    *2.2L 16v(Z22SE)
    *154.0BHP, 151.3 lbs ft torque...
    ...For now...

  2. #2
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    sounds very much like he's trying to pull a fast one. send him a screenshot of the tracking info with the name filled in, as him if it's his name and then say well he's signed for it so he's got it.

    if he wants to raise a paypal/ebay dispute he'll get short shift as the tracking name matches his surname...
    NOW - Sapphire Black 3dr Astra G

    THEN - Glacier White 2.0Di Estate - 136bhp 1.6 Pineapple Yellow Mk3 - Flame Red 2.0Di Van - Chianti Red 1.8 Coupe - Star Silver 2.2 Zafira - Flame Red 2.2 Linea Rossa Coupe - Titan Gold 1.8 Coupe

    9 Years, 7 Astras, 1 Zafira, No Regrets.

  3. #3
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    I hope so, I have never had a missed delivery problem before. either sent to me or any that I have sent. it was delivered next day at 10am which is what I told him would happen. I have the receipts with me as proof of postage, and everything like that, so I hope I am covered for this. I think he has got the item to be honest.
    *Irmscher Astra G Hatch,
    *2.2L 16v(Z22SE)
    *154.0BHP, 151.3 lbs ft torque...
    ...For now...

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    What was it that was sold? if it is worth any real value then maybe could be pulling a fast one. If it's for a set of bulbs or a door handle etc etc then i would believe that he hasn't got it. Nobody will raise a dispute and potentially getting busted for a five quid item, but maybe for something worth a bit more....

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    well, it was a hard drive that sold at auction for £73.50. That's why I think it's dodgy!
    *Irmscher Astra G Hatch,
    *2.2L 16v(Z22SE)
    *154.0BHP, 151.3 lbs ft torque...
    ...For now...

  6. #6
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    contact ebay/paypal yourself first if you're worried. Say you've got proof of postage and of delivery acceptance, but that he's putting pressure on you saying he's not received it. They will at the very least warn him, and potentially take action.
    NOW - Sapphire Black 3dr Astra G

    THEN - Glacier White 2.0Di Estate - 136bhp 1.6 Pineapple Yellow Mk3 - Flame Red 2.0Di Van - Chianti Red 1.8 Coupe - Star Silver 2.2 Zafira - Flame Red 2.2 Linea Rossa Coupe - Titan Gold 1.8 Coupe

    9 Years, 7 Astras, 1 Zafira, No Regrets.

  7. #7
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    I phoned Royal Mail customer services today, and they said that the delivery failed at 8.25 am on the morning of the delivery, and that it was COLLECTED from the new maldon sorting office. this is starting to sound dogdy, as everytime I have collected something from the sorting office they have requested photo ID and the red failed delivery card.

    Any more advice guys?
    *Irmscher Astra G Hatch,
    *2.2L 16v(Z22SE)
    *154.0BHP, 151.3 lbs ft torque...
    ...For now...

  8. #8
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    I'd say your arse is covered then mate. If he had to go collect it then there's no denying it was received. Its now purely between him and Royal Mail to sort out.
    NOW - Sapphire Black 3dr Astra G

    THEN - Glacier White 2.0Di Estate - 136bhp 1.6 Pineapple Yellow Mk3 - Flame Red 2.0Di Van - Chianti Red 1.8 Coupe - Star Silver 2.2 Zafira - Flame Red 2.2 Linea Rossa Coupe - Titan Gold 1.8 Coupe

    9 Years, 7 Astras, 1 Zafira, No Regrets.

  9. #9
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    you are quite correct ,, you have to take the card and a form of id, usually a utility bill from the address on the parcel..and if a signature is required by you then the sort office wont let it go without one..
    Drives a 53 plate Arden Blue Zafira A Gsi 2ltr turbo...

  10. #10
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    so you reckon this guy is trying to get a refund? as I found this in his feedback list -

    Paid promptly. ** Send items to this Ebayer via recorded delivery only **

    Think he tried it there too?
    *Irmscher Astra G Hatch,
    *2.2L 16v(Z22SE)
    *154.0BHP, 151.3 lbs ft torque...
    ...For now...

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