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Thread: Can't update OR uninstall iTunes

  
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    Kev.'s Avatar
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    Can't update OR uninstall iTunes

    For a computer forum, neowin is pretty unhelpful these days.

    Here goes:

    Got this error message - "The Windows Installer Service could not be accessed"

    No i'm not in Safe Mode.

    So i follow the guide on http://support.microsoft.com/kb/315346

    the MSIexec.exe is listed in the System32 folder.

    I follow the guide as far as locating the folder in the registry, but it's not there:



    What to do?

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    nry's Avatar
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    Could try installing the latest Windows Installer update from the Microsoft site, might put it back in touch with the rest of the system.

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    sport-hatch150's Avatar
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    I remember having trouble with I tunes on a system and it was a backup copy of i tunes that was causing all the problems. I renamed the itunes folders in the backup drives so that they were not in the way of a new install, and hey presto it all worked again.

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    I downloaded the update from: http://www.softwarepatch.com/windows/wininstallnt.html

    No joy

    It wont let me update or uninstall which is sh!tty. She wants to update her iPhone.

    My HDD (2 HDDs in the same PC) is fine though.

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    joemailey's Avatar
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    try this kev

    To resolve this issue, follow these steps:
    1. Log on to your computer as an administrator.
    2. Click Start, and then click Run.
    3. In the Open box, type cmd, and then click OK.
    4. At the command prompt, typemsiexec.exe /unregister, and then press ENTER.
    5. Type msiexec /regserver, and then press ENTER.
    6. Verify that the SYSTEM account has full control access permissions to the HKEY_CLASSES_ROOT hive in the Windows registry. In some cases, you may also have to add Administrator accounts. To do so:Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

      1. Click Start, click Run, type regedit in the Open box, and then click OK.
      2. Click the following registry hive:HKEY_CLASSES_ROOT
      3. On the Edit menu, click Permissions.
      4. If SYSTEM is not listed in the Group or user names list, click Add, make sure that the local computer name appears in the From this location box, type system in the Enter the object names to select box, click Check Names, and then click OK.
      5. Click SYSTEM in the Group or user names list, and then select the Full Control check box under Allow in the Permissions for SYSTEM box.
      6. Click Apply, click OK, and then quit Registry Editor.
    7. Restart the computer. If the problem is not resolved, repair Windows XP. For more information about how to repair Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: 315341 (http://support.microsoft.com/kb/315341/ ) How to perform an in-place upgrade (reinstallation) of Windows XP
    Quote Originally Posted by DaveDempsey View Post
    Hey atleast MOTing your car should be a lot simpler than MOTing your EX. Replacing a worn out bush on a car is far easier.



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    Quote Originally Posted by joemailey View Post
    try this kev
    Top man!!!! Thanks a lot fella.

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