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Thread: Car insurance balls up

  
  1. #1
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    Car insurance balls up

    In september 2008 I took out a 10 month policy with admiral for insurance on the astra. When it ran out in july 2009 year they wanted 854.35 for the renewal so I told them to stick it, and declared the car SORN to wait until I was 21 in september to renew for much much less. So in september last year I took out my policy with direct line as planned and re-taxed the car

    Today I got a letter thru from admiral saying my policy was up for renewal and unless I phoned to cancel they would be taking 523.30 for this years insurance. Having cancelled the policy 10 months ago I was baffled so called them only to find out that I am actually still insured with them and they never cancelled the policy. They had taken the money for this year (july 2009 to april 2010) out of my mam's bank account without authorisation and somehow she hadnt noticed a missing 850 odd quid . I explained what had happened and the lad at admiral said he would contact the DVLA and direct line to check what I said was true. Sure enough I got a call back about 20 mins later saying that what I had said was true and that there was a recoreded phone conversation of me cancelling but depite that the policy had never been cancelled . However, he was very appologetic and immediately refunded the money back into my mams bank. As an appology he offered 40% discount on any future polocies. Unfortunately they wont cover the astra with the conversion but my mams insurance on her bimer is up next month so she renewed that for just over 200 for the year with all the extras. The end result is she is very happy with her new price (£200 cheaper than last year), she has her 854.35 back and they have also honoured the 2 years no claims I had built up with them after confirming I hadnt claimed on my direct line policy. The mother as a result has dicided that she will pay for my new policy thru Sky Insurance for the astra as a turbo (which was reduced by 130 quid with the extra year no claims to £678.92 for the year) so its a win win situation . To top it off for her she also got just over £300 back with the refund for the rest of my direct line policy which was cancelled so I could insure the car properly

    Despite the balls up Im very happy with the service and would reccomend them to anyone. Just remember to write to them and cancel at the end of the policy as sometimes a phone call just isnt good enough
    It would definitely go better with an engine in it

    ZLET converted SXi See Here

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    AdamH-SRi-T's Avatar
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    wow sounds complicated i got lost half way through there lol, i diddnt know direct line insured modified cars for people under 25? or were you being naughty or was it the 1.6 then... i'm lost

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    Quote Originally Posted by Adam_Astra_SXI View Post
    wow sounds complicated i got lost half way through there lol, i diddnt know direct line insured modified cars for people under 25? or were you being naughty or was it the 1.6 then... i'm lost
    it was a 1.6 up until 2 months ago so I was insured with direct line. I "forgot" to mention that I had modified the car when I took out the policy.

    Its now with Sky insured properly with everything declared, a like for like valuation on mods and an agreed valuation of 5k if anything does happen. Cant complain at all for the price
    It would definitely go better with an engine in it

    ZLET converted SXi See Here

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    ah that makes sense, as guessed you would have forgot your mods wwith direct line lol, would you reccomend sky as i'm buying a coupe turbo soon and as i'm 20 i need the best deal i can get

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    im with admiral... very good!

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    Quote Originally Posted by Adam_Astra_SXI View Post
    ah that makes sense, as guessed you would have forgot your mods wwith direct line lol, would you reccomend sky as i'm buying a coupe turbo soon and as i'm 20 i need the best deal i can get
    I would reccomend them. If you sign up to PNGclub (the nova forum) and pay the £10 membership you get 10% off with sky too which soon pays for its self when it knocks 70 odd quid off the price.

    Im not sure how good they would be on a standard car tho. They specialise in converted cars, kit cars and highly modified stuff and offer unreal deals on them. When I phoned up a few months back to get a quote on a GSi they wanted not much shy of 3k which shows hum much they prefer converted cars to standard ones

    I could have got my insurance for even less but got them to add in 5 days of track cover, drop the excess to £100 and give me the full european cover with free recovery
    It would definitely go better with an engine in it

    ZLET converted SXi See Here

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    I cancelled my Admiral policy to go with Elephant (their sister company) cause they were cheaper with EXACTLY the same policy, they said I wouldn't be charged cause they a sister company and they would sort it all out. I left it and cancelled Admiral DD and the one for Elephant started. Got 2 letters warning me that I had cancelled the DD and would be charged. Phoned them and was told I owe them 100 odd pounds. Told them where to go because I had paid upto date. None the less the lass persisted, I got annoyed and told them to just send me a letter.

    Calmed down, phoned them back and explained I had paid for 4 months and only received 3.5 months cover so I shouldn't owe anything. The guy left me on hold for 15-20 mins, didn't think he was coming back. Apologised and said I was owed 80 something pound. I received the refund within a few days and it's all been gravy since

    Although Admiral do make mistakes, atleast they fix them and apologise!

    (btw that's a cracking quote for the LET conversion)

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    Quote Originally Posted by JBee View Post
    I cancelled my Admiral policy to go with Elephant (their sister company) cause they were cheaper with EXACTLY the same policy, they said I wouldn't be charged cause they a sister company and they would sort it all out. I left it and cancelled Admiral DD and the one for Elephant started. Got 2 letters warning me that I had cancelled the DD and would be charged. Phoned them and was told I owe them 100 odd pounds. Told them where to go because I had paid upto date. None the less the lass persisted, I got annoyed and told them to just send me a letter.

    Calmed down, phoned them back and explained I had paid for 4 months and only received 3.5 months cover so I shouldn't owe anything. The guy left me on hold for 15-20 mins, didn't think he was coming back. Apologised and said I was owed 80 something pound. I received the refund within a few days and it's all been gravy since

    Although Admiral do make mistakes, atleast they fix them and apologise!

    (btw that's a cracking quote for the LET conversion)
    Thats it mate, all companies make mistakes but its how well they act when they rectify the mistakes that differs and for me they were spot on

    And aye the LET quote is cracking. I had to get him to tell me again, I thought he'd missed a 0 off the end lol
    It would definitely go better with an engine in it

    ZLET converted SXi See Here

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    **** Thread moved *****

    Please can you read this thread

    http://www.astraownersclub.com/vb/sh...d.php?t=249709
    Been apart of the inner circle since 2001
    Click Me to Join Astra Owners Club Full or Lite Members

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