I have contacted Steve (i phoned him) to let him know about this thread.
As already said on here, he realises the problem with e-mail, but it comes 2nd to someone waiting on the phone.
He's not going to remove the e-mail system, as it is useful but not the priority in his sales.
Then he does have the problem of vague information.
He read one out to me.
No name and No clue what engine it is to fit.
How can he respond to that?
I realise the frustration on not getting a reply, but if you want a quick answer by talking to someone, it'll be alot quicker than them seeing it in an in box, finding the information and typing it back.
At the time of ringing he had 72 e-mails to read. He recons at best he'll get 5-10 sales from that. However out of 72 phone calls he'll get 60+ sales.
As a businessman which would you concentrate on.......