A pleasant surprise today from a customer service department!
Phoned up to inform about my trip to Belgium this weekend, straight through with no queue and spoke to a really nice girl on other line (forget her name) who sorted the policy out really quickly and all for free!
Another happy customer
P.S. Dan if you want to send me a PM i can pass on my details so you can check your records, as i would like my thanks passed onto the girl i spoke to!