OK if you have time, please have a read and advise if i can do anything else to get my issue solved or compensation.
OK where do we start....
I had an accident on 01/10/08, a car pulled out in-front of a hyundi coupe in-front of me, whom broke suddenly & i went in to the rear, but not with much force.
I accepted responsibility as i hit them & drove home.
I had the car Collected on 02/10/08 or 03/10/08 can remember now. Once at the garage, they say that i have non standard alloy which the engineer says are not on my policy.
This was a genuine mistake, as i had them fitted in September (less than 1 month with receipt to prove) & forgot to phone the insurance.
For this they back dated my premium which i had to ad to my £600 excess & paid on the 09/10/08.
I get a phone call to say i can collect the car on 22/10/08 but was at work so couldn't collect until 5:30pm, which i did. When i got there i was told they were closed & the guy was waiting with my key & paperwork to sign. He said as it was getting dark & they were closed, if there was any problems with the work I could let them know when they open in the morning. (like an idiot i said OK & signed the paper work)
I was told the whole front end had been replaced, as it pushed everything back & split both my radiator & intercooler.
When i got back i had a quick inspection of the car & noticed the following... deep scratches on the bumper, passenger side fog light reflector had fallen, fog lights did not work, engine cooling light came on driving home, pulls to left & centre dash lights were not working.
I then phone drove to work in the morning on the 23rd & phoned the garage when they opened. I explained the faults & was told to bring it in on the 24th. But.. on the way home i broke down travailing along a 50mph road. which nearly caused another accident. I pulled it over to the side & called me breakdown. Whilst waiting for the break down i noticed my boost pipe had popped off of the throttle body.
I then tightened with my fingers & key (was very loose), also noticing the other two jubilee clips were loose attached to the intercooler & dump valve. I then cancelled the recovery & drove home.
I returned the car to garage on the 24/10/08 explain the above faults & the break down. He then said "oh sorry they must have forgot to tighten it" & would get the other issues sorted.
So i then pick my car up on 29/10/08 & before i left i noticed the Fog lights still did not work, passenger fog light reflector was still fallen & passenger side bonnet was not flush with the wing. The garage then said, "oh yes, give us 20 minutes & we will sort it".
I waited for over 1 hour whilst they looked over the car as I had no means of transport to get back to work, to find that they could not repair it today.
They then said, "we will ring you when we have a courtesy car in". So drove back to work & noticed as well as the above, it is still pulling to the left, started to smoke from the engine & leaking coolant. I then phone garage when i get to work & tell them the other issues which they then say they will sort when i next bring it in.
I then phoned the garage on 04/11/08 to see what was happening. They say they are waiting for a new fog light, then will get an auto electrician to repair the fog lights, but will need to bring it in on the 07/11/08 as the light will be there & they will supply me with a courtesy car.
Also this garage is over 10 miles from work each time & taking time off work, means making up the hours or loosing pay.
So i returned the car on 07/11/08: for repair of leaking coolant & auto electrician to repair fog lights & sort the bonnet as it was not central/flush. Courtesy car was given.
I picked my car up 11/11/08, the coolant had been repaired & right drivers fog light was working, but was told they are still waiting for the passenger fog light as its on back order & bonnet will be sorted when I next bring it in, as they hadn’t done it yet.
I phoned the body-shop on 20/11/08 & was told the fog light is still on back order.
Wednesday 26/11/08 was now 8 weeks & still waiting.
Phoned on 02/12/08 and spoke to the body-shop & was advised the order had been lost & no sign of it ever being ordered. So they re-order it. I also notified them that i realised the bumper was not central & thought thats why the bonnet may not be sitting straight. I had also noticed they had used a group of washers to “pack out my wing” which means cross bar + wing are bent, bonnet lifter is rubbing & the passenger side light was rocking. All of which he said he was shocked to hear.
03/12/08 i phone garage & say its now 9 weeks & not prepared to wait any longer, so they book me in for 12/12/08
12/12/08 i dropped the car off at 9am, they didn’t have a courtesy car and asked me to wait for 30 minutes in the show room. An hour passes, so I go to check my car. It still is not complete.
10:30am they say it's complete. Once again I have waisted time that I should be at work.
They sorted out the fog light & bumper was now straight, but the bonnet & wing still was not straight, the light still moved & the washers were still there. They said it needs to stay like that due to the bonnet lifters i have, the garage say the lifters don't let bonnets fit flush. So i show them several pictures of it flush & have always had the lifters on there.
So th head guy says " If you want that sorted we would need more time & it would need to be after Christmas. So i agree to wait & ring them after Christmas to find that have shut down.
This garage was an authorised vauxhall dealer too, which is why it has surprised me.
I then speak to tescos, how get an engineer out who agrees that the work is poor. it is currently at another garage who have stripped it down with an estimate of £1800, just for parts as there is something that the last garage have cut away from the chassis & not welded back??? It is also set to go on a jig, which i understand it to straighten it. The insurance have authorised it & now i wait. They say it should be ready within 2 weeks.
Thing is if the chassis has been Bent then it has been unsafe. i have taken my partner out several times & her sister & 2 month old baby, not knowing my car is unsafe.
Also i have missed a fair bit of time off work, my phone bill / petrol & overall the inconvenience.
Is there anything i can do???
Sorry its such a long read, hope you enjoyed lol