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Thread: Legal problem- Purchased Astra with S/H from dealer = Found out cars never had a S/H

  
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    voodoo_jellybaby's Avatar
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    Legal problem- Purchased Astra with S/H from dealer = Found out cars never had a S/H

    Hi All, please read below to the current problem facing my car and the situation i am now in. I am tearing my hair out and need some sort of help with regards to where i stand and what i can do with this problem.

    To cut a long story short, I purchased this car from the dealer, Davenport Motor Company, which is described below. The salesman both informed me and reassured me that the car had a full service history and so I purchased the car on the agreement with the company’s salesman, that they would arrange the service book to be posted out to me as soon as possible.

    6 weeks on, and I still have not received this, I phoned them multiple times and basically got the run-around. I have since contacted trading standards to try and resolve the issue. I sent a letter to the dealer requesting a response within 14 days, of which I am still awaiting a reply, 14 working days on.

    I have since phoned up the previous owner, who I found out the information for through the logbook. I asked him if the car had a service history for the four years of which he owned it and he told me that it did NOT have one as he carried all the work out himself on the car.

    Therefore this now leaves me in the predicament that I have been misled when purchasing the car, and would never have paid the amount I did for it, had it been told me the car had no service history. Two of the salesmen who dealt with me both promised me the service history would be sent to me as soon as they found it/received it and ensured me it had a full service history.

    Now to be told, after I have handed my money over (6+ weeks ago), that there is no service history (not even told to me by the garage themselves, which I have not heard anything from still to this date, but by the previous owner), is not really acceptable and as you can imagine, I am furious and wish to take this as far as I possibly can in order to gain some sort of re-imbursement for the false information provided.

    This is an extract from a letter i have written to trading standards, well, part of the latest letter i have written. Below is the advert placed for the car via auto trader:



    VAUXHALL Astra 1.8i 16v SRi, 3 Doors, Manual, Hatchback, Petrol, 2003 53 Reg , 64,000 miles, Metallic star mist, MOT-05-2009. ABS, Adjustable seats, Adjustable steering column/wheel, Air conditioning, Alloy wheels, Anti theft system, Body kit, CD, Central locking, Cloth upholstery, Colour coding - Body, Colour coding - Interior, Computer, Cruise control, Driver airbag, Electric windows, Foglights, Folding rear seats, Locking wheel nuts, Lumbar support, Immobiliser, Metallic paintwork, Multi function steering wheel, Power assisted steering, Rear armrest, Side airbags, Radio/CD, Sideskirts, Spoiler, Rear headrests, Sports seats, Tinted glass, Traction control, Full Service History. Insurance Group:9, This top spec sports saloon is the face lift model that comes with the turbo bumpers and rear spoiler , It comes in excellent condition inside and out and drives like new All usual dealer facilities including finance. Specialising in finding credit for those with difficulties. PX welcome. More stock on our website. Similar cars always wanted for cash. HP settled. (Davenport motor co ltd would like to point out that we cannot be held responsible for advertising errors) Also 53 plate 5 door sri in stock also fsh £3,595

    Please notice the bold print, does this mean they are allowed to do what they have done? I feel like i have been robbed as i could have purchased the same astra for £2700, with a bit more wear, but a full service history, i think i would have preferred that then no service history what so ever....

    I will thank any help, be it just normal advise or actual legal advise if there is anyone out there who know more about this.

    Kind regards

    Adam

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    davemark's Avatar
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    i see where you are comming from but im not sure if you are going to get anywhere ... does the car run ok .. if i was you i would just do a nice full engien service and go from there i know its not down to that you feel you could have got a car cheeper but i have seen it to many times that garages screw people over just to get a sale.

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    Sorry to hear this mate but you shouldnt have bought the car without the documentation first.
    Also well over priced mate.
    we all learn by our mistakes but they are costly
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    I had the a similar problem and it still hasnt been resolved mate.

    HOWEVER.

    thet bold bit does not get them out of it at all. because if they have reassured you it has one without making sufficient checks they are in the wrong.

    Id advise contacting CAB ( citizes advice bureau), and finding out what the suggest mate!!

    Good luck


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    You're wasting your time, but what do you want form them, some money back and if so how much?
    Tell me what you've done, not what you're going to!

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    prob got serviced better the previous owner than garage, swallow your pride and just get on with it when i bought mine with full s/h the fourth service page got stamped by Perry's and all the did was change the oil and 4yr service is the big one lol. To tell you the truth mate SH is a load of BS, have your mind at rest that the last owner done them and you will carry it on.

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    go visit a lawyer because according to scottish law you dont need a contract in writting. if the dealership has sold the car under false pretences or has entered into a verbal contract i.e saying the car had a full service history and it hasnt, then they have broken their verbal contract.

    so basically go see get a lawyer

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    Quote Originally Posted by conventionalprankstr View Post
    go visit a lawyer because according to scottish law you dont need a contract in writting. if the dealership has sold the car under false pretences or has entered into a verbal contract i.e saying the car had a full service history and it hasnt, then they have broken their verbal contract.

    so basically go see get a lawyer
    surely this is an expensive option??

    i would contact the trading standards by phone and ask them for advice, or even go down to your citizens advice bereau, and you will be suprised how help ful they are tbh.
    Hey Dick,whats in for the Big Brain Quiz tonight? Certainly Gents, thats 200 quid. WHAT! each! DOUBLE WHAT! Thats abit steep isnt it...? steep...its f-ing verticle!

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    Quote Originally Posted by Ryan-AstraG View Post
    surely this is an expensive option??

    i would contact the trading standards by phone and ask them for advice, or even go down to your citizens advice bereau, and you will be suprised how help ful they are tbh.
    Some solicitors will do a consultation for free and then charge you for anything after that.

    Another option is if you have a friend that is a solicitor, give them a shout.
    2006 Astra VXR on 19's in Arden Blue
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    as said above i would go see a solicitors as they will do a consultation for free. you can even email them. iv had to do this a few times. even the scare tactick or mentioning a solicitor to the car people may scare them.
    best of luck
    Running On Astra Power

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