Firstly i appologise if anyone works for the company.
I upgraded my phone through o2 on Monday, check the delivery address twice and the phone was to be delivered to my worrk as there is someone there 24/7. Was told the phone would be with me Tuesday.
Phoned o2 on Tuesday as i had not recieved my phone and the enquired with DHL and they had managed to deliver it to the worng place. Was then told the phone would be with me Wednesday (yesterday).
Arrived in work last night and the phone wasnt here, phoned o2 again and they enquired with DHL again and they said they tried to deliver the phone to my work at 17:37 and that no one was there to recieve then phone.
I found this hard to believe as the office is open 24/7 there is always someone here. But they said DHL defiantly come. So i asked the people that were at work yesterday and they said no one from DHL had been here. Phoned o2 and they spoke to DHL and said the same as before they defiantly come.
The area where the deliveries come into is coverd by good CCTV so i watched the CCTV for the day and no one from DHL had been. By this time they were closed so couldnt do anything.
Phoned o2 this morning when i got home from work and they told me to get in contact with DHL. Phoned DHL and they still said there driver came yesterday and i told them if he did he must have either come through the window or been father christmas and come down the chimney as the CCTV shows no driver from DHL comming into work.
After waiting a few days and a long argument my phone was here tonight when i come into work.
Im going to complain to DHL about the driver not comming when he said he did. I think its bad they can do things like that and get away with it.
Sorry for the long story, rant over.