A week before Christmas someone ran into the back of my car on a crossing. I got the guys details (he's a driver for Addison Lee), reported it to the insurance the next day after which he rang me and asked me wether I wanted to go outside of insurance and that he would cover costs etc. I declined telling him I would want to go through insurance for peace of mind. (I have this telephone conversation recorded). The claim seems to be dragging out massivley. I have already had the car repaired (new bumper) but have had to pay the £400 excess myself because liability has not yet been decided. Now last week I got a letter from my insurers (Direct Line) saying:
The third party insurers have requested we provide them with a description of their driver and confirm the make, model and colour of the veichle. Please forward this to us to assist in our enquiries regarding liability.
Now, I'm going to send these details off tomorrow but to be honest I can't remember the guy very well, he was abnout 5'9" white slim/medium around 40 years old. Is this enough? Why are the insurers asking for this? Surely they know who is insured with them (I have the guys name etc?) Could he be trying to claim it isnt his fault? (He hit me on the rear bumper whilst i was waiting to cross a junction) If he does attempt to deny liability could I forward the telephone recordings I have of him apologising for hitting me and offering to repair the car?
Sorry for the essay guys and any help or advice is much appreciated.