Im after some advice please.
My boyfriend bought me a ring for my 21st birthday in August this year. We took out the warranty insurance thing for £15.
It broke, the solder come away from one part of the ring. So i took it back. It came back from the repairers saying it wasnt repairable so they told me i could do a straight swap got a new ring.
Went to pick the ring up today, the lady told me i would need to pay a new £15 for insurance if i wanted this one to be covered as the old one is no void. I said as its not even a year old surley this should be done under the gurantee and not the insurance warranty.
She told me its not a manufacture fault its customer damage so the gurantee doesnt cover it.
Surley its not a very good ring if its broke within 4 months, so in that case wouldnt it be manufacture fault?
Whatare your views.