Ordered some tinted Astra xenon lights from these guys and that was over a month ago. Here’s there story thus far:
29/10/07 – Ordered Lights and money taken out of my account straight away
6/11/07 – Phoned up to make sure lights were on the way. They were supposedly sent out.
7/11/07 – No sign of lights, phoned up asking where they were, they reply “Sorry we didn’t send them out on the 6/11/07, will send them out today (7/11/07).
12/11/07 – No lights still, phoned them up. Sorry the lights got damaged in transit to me – how the hell do they know they got damaged?
13/11/07 – “Received new lights, will send them out to you – will take up to 3 days”
16/11/07 – Still not received lights. Phoned them to get my money back or I’m going to take you to trading standards and citizens’ advice bureau blah blah. “It will take 3-5 days to get money back” haha, bullshit…
23/11/07 – Rang them up asking where the money is as no money has been put into my account. They reply “we refunded you on Thursday (22/11/07). Got onto my bank account, tell them they credited my account apparently on Thursday, bank say it takes a few days to come through on the system.
30/11/07 – No money in sight, ring GBK again, speak to Gary and says he will get on the case and will ring me back. He rang me back, says “there’s 6 in stock in their warehouse do you want the lights or refund?” Me being a thick ******* and wanting the lights say I’ll have the lights. Last chance though! “Okay, I will get them transferred from our warehouse up north to down south, and send them straight to you, should be with you by Thursday. I will ring you to confirm this.”
5/12/07 – No phone call, so I get on the case again. What’s the situation with the lights? They then said, we have sent it from out supplier (thought you had them in stock?) using TNT. Okay I say, have you got a consignment/tracking number? No, we don’t get one till later. Okaaaaaaaaay.
I ring up TNT, have you ever dealt with GBK Car Sales or GBK Performance and give them their postcode, they say no. I smell more bullshit from GBK. Did a little digging and got on the phone to SEL imperial as GBK use exactly the same images of the lights. Ask them are they their suppliers and they said we do supply them with parts, and Gary has been on the phone to asking about these lights, but hasn’t requested lights to be sent out from us. Okay again.
There’s still more but I think this is enough. I have not shouted down the phone and have been very calm considering the situation.
What can I do if the lights don’t turn up tomorrow as Gary from GBK has insisted they will? And from what has happened, I’m not getting my hopes up.
I'm thinking trading standards - this is beyond a joke, I'll give people chances but they have had more than enough. I got money tied up in this, where I could be spending it else where, but becuase its tied up, I cant commit to anything else.