They really are the ****ing pits these days. When I first insured my origional MK3 Astra with them they were superb couldnt rate them high enough. For several reasons I changed insurance companies, but came back to them in September last year. Now in the last year Ive had a few policy changes everytime its been a pain in the arse, and everytime regardless of car the premiums went up. Last time I changed from the Sport to the GSi there was a big thing over "was I illegally trading cars", no pal come and look at my driveway. Then just called them up to change over to the ST and what a ****ing performance.
1st rep I got stuck me on hold then came back saying the ST200 was only made in 1997. No it wasnt, yes it was continued for 5 min. That was after trying to convincer her that it wasnt a 2.5 CDX Auto estate as it says on her system. She then started on the route of "are you sure of what youve bought etc.", eh look love have a look at my occupation on your system "motor trade", think I might have a rough idea. In the end we parted out ways and I said Id go find the origional reg and HPI sheet etc.
2nd rep, guy was a lot more helpful actually understood the concept of what I was trying to do, and that yes I do know what car Ive bought. However it still resulted in a premium increase, despite the car actuallyt being cheaper to insure on their own online quote system. Thankfully my renewal is up on the 9th of September so Privlidge can go take a running **** to themselves this year. Never had any problems like this before, shame it wasnt one of my other policys I was changing as Elephant are excellent with this type of thing.