After being dismayed with one well known local dealership, I tried another one this week. This company used to be a Rover dealership, but for obvious reasons has recently changed marque to Saab/Vauxhall, but only do spares repairs and servicing at the mo (no car sales), so I thought I'd give them a try. To say the least I was amazed!!!
Shock 1 - Walking across the showroom to the parts counter all the staff I passed said hello.
Shock 2 - I rang the bell on the parts counter and a chap appeared almost instantly.
Shock 3 - I described what I wanted (I don't subscribe to the cult of part numbers), and he found them on EPC very quickly.
Shock 4 - Whilst he went in the back to look (about 4mins), 3 other members of staff came over and asked if I was being attended to.
Surprisingly enough they didn't have them in stock, but no biggy as they were not run of the mill bits and I didn't expect them to, so an order was taken and he said they would call me when the arrived ("yeah, yeah" I thought).
Shock 5 - next day at 11:30 I got a call saying they were here
Shock 6 - On going down to collect them, I was met with the same courteous, and speedy service.
So now I have a new favourite dealer.
So big up to Lloyd's in Carlisle