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Thread: The Tuning Industry

  
  1. #1
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    LordNikon's Avatar
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    Question The Tuning Industry

    I'm thinking about a business venture, having spoken to afew people and my own thoughts/feelings, it seems that the tuning industry is alittle law unto itself. Doing work with no timescales, poor communication, and budgets that tend to get blown out of all proportion.

    Now the question is, what do you value from a tuning company. Would you pay alittle extra for one that goes the extra mile, or is price everything ??

    Longer term projects, would you want updates, and is an e-mail with afew piccies sufficient, or would you want more ??

    Do you prefer a specialist, or would a one stop shop ie: somewhere you could drop your car off and pick it up from a month later, with power/ice/interior/bodywork done be an option ??

    How important is the company using the internet, and keeping customers upto date on new products/releases ??

    Would you be happy to book your work online directly - and book a time slot so to speak ??

    To save time would you be ok with having a customer reference number that could be quoted whenever you order or contact the company, they would have a database with your details and car spec on (as far as they know of course) which would help advise them of any potential problems in advance, and save time booking for future/repeat business.

    So give me some feedback guys, what do you look for in the ultimate tuner/tuning company ??

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    Simon-DTi's Avatar
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    Reputation has a lot to do with it too.
    2 Door E350 CDI - OM642 power baby
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    Some good ideas .....

    Value for money does'nt come into the equation too much if you get decent service. People are willing to pay for that bit extra.

    One stop shop would be more ideal, especially if you're happy with one aspect of tuning, then you'd be far more inclined to go back and get something else done.

    Communication is key to success, an informed customer cant complain.
    So communicating with the customers preferred choice would be great.

    Booking timeslot on tinternet sounds great, although possibly hard to judge how much work would fit in...

    Customer number again sounds brill, to stop you repeating yourself...


    Finally location is important....I suggest central scotland

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    Few things.. (havent got time to read the above at mo)

    Value, keeping you updated, not letting you out of the door without it being perfect for the sake of a few quid loss in profit to test bits etc

    A one stop shop yes possibly, you concentrate on the one bit you know/enjoy but say outsource ice to sextons or retrimming to gibson using decent companies with good business contacts
    Car broken- A3 170 quattro s-line

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    Agree reputation has alot to do with it, but how would you look for info. Wuold you talk to the company first, or research on the 'net etc etc. How do you build up your opinions of the tuner to begin with ?? Word of mouth, testimonials ???

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    The time slot idea would literally be for say, mapping a car, its likely to take an hour max, so customers could book that in advance online, this would populate the office calender and would keep the company upto date on workload

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    Quote Originally Posted by LordNikon View Post
    How do you build up your opinions of the tuner to begin with ?? Word of mouth, testimonials ???
    tell everyone you've done petes' car

    think its just a case of getting a high profile car and get it around the shows etc
    Car broken- A3 170 quattro s-line

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    personally I'd use a forum, I've heard Astraownersclub.com is a good one failing that a quick google/googlegroups search would be a starting point. Then a telephone call you can normally sort bullshite from truth if you half know what you are talking about,
    2 Door E350 CDI - OM642 power baby
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    OK so saying you come down to have work done, but you wait for it to be done, what would you like in the waiting/recpetion area ?? TV, stereo, DVD player, PS3 - mags, more info on other products ???

    Keep the ideas coming guys, 'must have input !!!'

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    as I'm a geek WiFi would be useful. and a nice coffee/coke machine
    2 Door E350 CDI - OM642 power baby
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