I'm thinking about a business venture, having spoken to afew people and my own thoughts/feelings, it seems that the tuning industry is alittle law unto itself. Doing work with no timescales, poor communication, and budgets that tend to get blown out of all proportion.
Now the question is, what do you value from a tuning company. Would you pay alittle extra for one that goes the extra mile, or is price everything ??
Longer term projects, would you want updates, and is an e-mail with afew piccies sufficient, or would you want more ??
Do you prefer a specialist, or would a one stop shop ie: somewhere you could drop your car off and pick it up from a month later, with power/ice/interior/bodywork done be an option ??
How important is the company using the internet, and keeping customers upto date on new products/releases ??
Would you be happy to book your work online directly - and book a time slot so to speak ??
To save time would you be ok with having a customer reference number that could be quoted whenever you order or contact the company, they would have a database with your details and car spec on (as far as they know of course) which would help advise them of any potential problems in advance, and save time booking for future/repeat business.
So give me some feedback guys, what do you look for in the ultimate tuner/tuning company ??