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Thread: 02 - Having a rant because I'm hacked off

  
  1. #1
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    jam's Avatar
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    Angry 02 - Having a rant because I'm hacked off

    Phoned up 02 been researching all weekend long as to what mobile to buy and what tarriff I should go on. I only want 02 because I hear everyone else moan about no signal yet I've never had a problem.

    So phone up today.
    Hello I'd like to renew my contact (change my contract) and organise a new handset please
    ok... Erm how about a really old Nokia?
    No I want an N80 and I want to go on online 35 please.
    Right you know theres a charge for the upgrade...
    Yes £49.99
    No actually £79.99
    What?
    Because my monthly spend is so low (£40 per month) I'm affraid my system says you have to pay £79.99 for that upgrade.
    But its advertised on your site for £49.99 on Online 35 calling plan.
    Yes I know.
    Well thats what I want! I've been with 02 for 5 years.
    Sorry but thats all I can do.
    So I can cancel my contract, take a new one and get the phone for cheaper?
    yes
    Right I'll do that and I want my pac code please so I can keep my number.
    Sorry we can't do a pac transfer 02-02

    Honestly!!!!! WHAT ON EARTH IS GOING ON? No rewards for having £40 per month for 5 years, but a new contract maker gets a better deal!!!!

    Sorry for the rant but I'm sooooooooooo PI$$$$$hhhhheeeedddd OFF RIGHT NOW.
    Its a jam thing

    Haec credam a deo pio, a deo justo, a deo scito?



  2. #2
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    Ian2k's Avatar
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    Yes its like that, i dotn know why, ring up again and it depends who u get throught to!
    BamBam from KISS100 is back on
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    Phone them back mate and ask to speak to a manager

    Al
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    See you went about that all wrong.

    Each year I phone the cancellations dept and ask to be disconnected as I have seen a better deal elsewhere [make up the deal I want]. They always better it. I never phone and ask for an upgrade.
    Previous Astras: 1994 Cesaro 1.8 16v | 2002 SXi 1.6 16v | 2001 Coupé 2.0 Turbo | 1999 LS 1.6 16v
    Other Vauxhalls: 2001 Vectra 1.8 16v| 2003 Vectra GSi 3.2 V6 | 2005 Signum CDTi 150

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    goto an o2 shop, and have a chat there.
    Astra VXR - Arden Blue, Diamond cut 19's, Cruise Control, Debaged, Folding Mirrors, CD70 NAVI and CID + Aux-In, Factory Bluetooth, Piano Black Interior Trim, Full Milltek Unresonated Exhaust

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    02 customer service is CRAP, thats why i cancelled my contract with them after the 3 month mark when i was able to! Now im on T-Mobile Flext

    I pay £35 p/m and for that you get £180's worth of credit to use on calls and texts!
    THE STATEMENTS MADE ABOVE ARE MERELY MY OPINION AND SHOULD NOT BE INTERPRETED AS STATEMENTS OF FACT UNLESS OTHERWISE STATED

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    Always better to cancel the contract and start a new. Orange told me the same, wanted to upgrade from a D600 to a K800i and change my plan to the dolphin thingy... but Id have to pay an upgrade fee Cancelled contract and started again No upgrade fee
    Astra 1.8 SRi, Z18XE, 5 Door, Star Silver ---RIP 18/12/2006---
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    orange did me in a similar way, offered me a free upgrade i told them the phone i wanted and then when they rang to say it was in stock they wanted £49 for it, so i said stuff that.

    Been treated crap by orange for last couple of years so went to o2 got a free phone contract with 600 anytime/anynetwork minutes 2100 long weekend minutes and 500texts a month.
    life's to fast to go slow. so get the turbo.

  9. #9
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    The biggest problem I have is I need to keep my number at all costs. Its imperitive!!!

    Right just spoken to them again and....
    They are now offering me 20% reduction in my line rental (for customer loyalty) but still want to make me pay £80.00 for the phone. So I've just saved over the 18months £126 for the sake of £40 oh and Sat/Sun/Mon free calls all day. But 200 free minutes less than I can get by becoming a new customer

    I told them that its ridculous and I'd contact them back after I check out Oranges deals (no way I'd ever use them).

    02 shop wants me to go in there tomorrow and have a chat but he recons the phone can be free but 400 free mins and 100 free text's only tho. (Wrong answer). So I gotta go see them tomorrow.

    Jesus christ all this because they can't upgrade my contract put me on a different tarrif and send me a new phone for the price they state on their website????
    Its a jam thing

    Haec credam a deo pio, a deo justo, a deo scito?



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    dont bother with o2, there all jokers! since ive been in one of there shops to upgade for free! i now have 310 missing which they cant find!!! ffs! got to ring up tonight to find out the its gone, phone companys are a joke

    rant over
    ARDEN BLUE GSI

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