well i have just had the most surreal experience this morning, i'm nightshift this month so i had to wait for a delivery this morning from argos. the delivery was for replacement parts for a bed wich i ordered 3 weeks ago but arrived damaged. when the bed arrived i had already disposed of my old one so i could not have sent it back, i phoned customer services and explain this to them, their answer? "can't you just sleep on the floor till the replacement arrive's?" so i explain to them if i had wanted to sleep on the floor i would have hardly spent a bloody fortune on a bloody bed WOULD I? . so i suggested that they send a courier out with the damaged parts, "sorry sir we can't and won't do that", "why's that" i asked . "well sir our company will only send out couriers to emergency items, and we are allowed a reasonable time to replace the item for you which we are doing" ok "well if i assemble the bed and when my new parts arrive i will send them back to you will this be ok?" so they said that will be fine and they will put a note on the delivery drivers drop off sheet. so anyway here i am waiting for the delivery guys to call the 1 hour before they arrive this morning when there is a knock at the door, guess who? correct it's the replacement parts in the form of a whole new bed,
"sign here mate" ok i say and they drop it off in the hall " just give customer services a ring when the parts are ready and we will collect them" great i think, so i close the door and sit down when the door goes again , drivers come back " listen mate we have to take the bed" i asked what bed and they say the 1 they just delivered, "oh right you want to take the replacement away?" yes they said "the replacement i have waited 3 weeks for" , "thats right". they say they cannot leave a whole bed without taken away something, so i said i would take out the 3 damaged parts which i required and send the damaged ones back as arranged. " no we are taking the bed now" by this time i was getting a tad brassed of to say the least, "no listen to me i have waited 3 weeks for the replacement parts which now arrive in the form of a whole bed which i dont need, and you want to take them away?" "thats right". i said to them to wait while i call the office and i went to get my phone which when the driver decided to barge into my house past me and try to pick up the bed, totally shocked i said to him to get out! "no i am taking the bed" which is when i issued the 2nd warning "leave my house you were no asked to come in" "NO he says" ok so the next thing i knew i punched him in the kidneys grabbed him round the neck and threw him out ( wrong maybe??) he then asked if i wanted to make somthing out of it, WTF??? i thought i only want my bed replaced, called customer services and their branch depot but none seemed interested in the goings on.
sorry for the long story but any idea's on my next approach?