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Thread: Consumer rights question...

  
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    dr_shabzzz's Avatar
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    Consumer rights question...

    2 days ago my mate bought a £50 jacket from a shop...he reserved and payed for it over the phone...but when he got there it didnt fit...what a plonker! The shop wouldn't offer a refund but only a credit note...hes asking me what to do and whether to accept the credit note...

    I remember there being a phone number where you can speak to someone about consumer rights...anyone have a clue what this is...?

    Personally i think its a lost cause...anyone know any ways around this kind of thing?


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    willbaroo's Avatar
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    I think if you look in the yellow pages for Trading Standards in your local area it should provide the phone number of a local office that would deal with that sorta stuff...

    Well thats what i did anyways lol!

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    joem_565's Avatar
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    i believe its down to the specific company wether or not they refund goods, for good will. if the product id faulty or damaged then you are within your rights to get a refund. as its not their fault it dosnt fit, they dont have to, its a pain in the ass but they dont have too. mabe a sale on ebay might get it back or would make a good present for someone?
    learning the hard way

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    RoyalWithCheez's Avatar
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    Cant he get a size that fits?

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    Liccle_Miss's Avatar
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    Normally if theres nothin wrong they only have 2 offer refund/credit note as goodwill, if its faulty they have an obligation 2 either swap it for a 'working' item or refund.

    Cant they order him a size that fits??
    ** Original Liccle Miss Naughty!! **


  6. #6
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    dr_shabzzz's Avatar
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    hmm i'll suggest that to him...he said it was the last size...thanks for the info though guys


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