The purpose of this letter is to provide written record of my complaint regarding the damage caused to my vehicle whilst under your care. When the vehicle was collected the high level of dirt made it impossible to pick up on scratches and marks sustained, but upon getting the vehicle home I inspected the parts that had been billed for on the invoice, and found that the following had not been replaced or had been carried out unsatisfactorily:
1 lambda probe
Crash protection foam under rear bumper (cant find on estimate but should been replaced)
Rear quarter panel not painted from damage substained in RTC (bumper rubbed on rear quarter panel)
Bumper not blended in with rest of the paint work
Further, a list of damage caused while under your care:
Damage to bumper: had been cut underneath (mounted points for foam)
Gold spray paint on front of car “POLISHED OFF”
Mud flaps missing
Key marks on driver door
Scuff mark to front bumper
I have been told by the estimator that was dealing with my vehicle that the above damage would have been done before the car was in the care of B****s Motors and any damages would have to come out of his own pocket. Subsequently I asked to see the pictures of the car taken when it first arrived at B*****s Motor Ltd, (not the best pictures as they are in black and white) which clearly showed the front mud flap that subsequently went missing on the vehicle condition report. When the vehicle was picked up from my house I asked if they wanted to perform an inspection of the vehicle for any damage, but I was told it was not necessary. I asked the estimator why the vehicle condition report had been changed, only to be told that it had not been.
If you wish I can have the vehicle inspected by RAC or The Magnus Company to list the parts not replaced yet listed on your invoice.