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Thread: Cars Back!

  
  1. #1
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    GSICarl's Avatar
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    Angry Cars Back!

    Got the car back from "Gurneys or Benson" today! seems fine, the wife picked it up today, she went in and they said - the cars in bay 30 round the back, 1mile later she finds it in the far corner dirtier then when it went in!!!!!! they didnt give the mrs any paperwork as to the work carried out on the car, she asked why she hasnt got any paperwork and the desk said as its under warranty you dont need any!!! ok that sounded kinda strange to me so i rang them up and asked em to send me a copy of exactly what they did - surley they should have given us a copy of everything - DAM GURNEYS!!!
    Sold Subject to Status - 2003 MK4 ARDEN BLUE > SEE PIC > ....GSi

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    I never got any paper work when I had warranty work done, they normally provide you with a copy if you ask tho. Think that seems normal practice with most dealers, not just Vauxhall.

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    You dont even get what you want from Vauxhall Dealers when you are paying for service work, so you stand no chance with warranty stuff
    Astra GSi Turbo, SOLD


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    gurneys have always been most helpful when i have gone to them for anything....

    as said, i've never had any paperwork for warranty work either though (and most things were done with inchcape, not gurneys)
    My car - Rusty Custom Creations Inc....

    The only natural pilots are born with feathers.... except me.

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    sounds like you have a right bad time with your car mate i would of made them wash it when your mrs found it dirty hope you get everything sorted

    AOC top 15 car at PVS 2009 & 2010
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    I have to admit I found Gurneys to be pretty good when I was forced to use them.
    MINXY BUTLER-HENDERSON

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    Quote Originally Posted by Minxy
    I have to admit I found Gurneys to be pretty good when I was forced to use them.
    I have to admit, they have never been a problem to me in the past - but it all started last weekend when they were reluctant to look at the carbon stickers on the window that were peeling off! after a discussion with the manager about them being under warranty he basically said i was wasting his time!! fair enough its only a sticker but i wasnt wasting anyones time and if you dont ask you dont get!!!! so i pressume when they saw the car back again - they must have thought "jesus here we go!!"

    o well....its done now!
    Sold Subject to Status - 2003 MK4 ARDEN BLUE > SEE PIC > ....GSi

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    gurneys of benson was ok when i put me car in for its service there...
    They were friendly and a nice enough place... Maybe just had some muppet who didnt know whata do on 2day!!!
    Astra Mk4 GSi in Ardon BLUE
    "HAS IT GOT BOOST"

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    You dont get a copy of the paperwork when its a warranty claim as the paperwork is between the garage and Vauxhall......Im sure if you ask they could give you a photocopy of the job card.

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    as above when we do warranty work on a car we do not give a copy of the invoice to customer. But if a customer asks we will do a copy of the jobcard.
    life's to fast to go slow. so get the turbo.

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