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Thread: Well that was refreshing!

  
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    Well that was refreshing!

    The LCR was in need of a service just after I got it so last week I phoned up the local Seat garage......

    It's always a worrying thing phoning a dealer but much to my suprise after a couple of rings the phone was answered by a very pleasent young lady.

    "Can you put me through to servicing please?"
    "Certainly Sir"
    Steve sits on phone but doesn't have to listen to the shite that you used to get at Inchcape trying to sell you crap and saying that you're a 'valued customer'.
    "I'm sorry, our servicing guys are all tied up with customers at the moment....."
    Steve thinking "Here we go"
    "....But can I take your phone number so someone can call you back?"

    Is this normal practice? Seems far too customer focused for my liking.... hmm, maybe they'll never call? Anyway, a few minutes later I get a call back! JESUS!

    They gave me a couple of dates when I could book in but I had to check my diary and call them back. When I called back I got through almost straight away to be greeted politely again. The woman took my details cos I'm a new customer and booked me in.

    I took the car in today, hardly had to queue to drop it off and again I was greeted with helpfullness and a smile. Very worrying.

    Picking up the car was much the same, helpful, simple and straight forward. They'd picked up a couple of things that need to be done under waranty so it's going back in soon. Hell, the even CLEANED the car!

    I'm never going back to Vauxhall... nice cars but damn my local dealer is nothing in comparison to Kings SEAT in Portsmouth (part of the Snows Group).

    (and if you've bothered to read all that then you really should go and find something better to do )
    Nova Merit: 2000-2003 // Irmschered Astra SRi: 2003-2005 // Leon Cupra R: 2005 - 2006 // Linea Rossa Convertible Turbo: 2006-2008 // BMW 840Ci: 2008 - 2012

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    Yeah but....there will be a vauxhall dealer out there just like that !

    the holy grail !

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    Quote Originally Posted by M40COO
    Yeah but....there will be a vauxhall dealer out there just like that !

    the holy grail !
    LOL imagine it. Wouldnt it be amazing? I'm so impressed, I've heard some dodgy reports about SEAT dealers but Kings have been excellent so far. They even gave me a free touch in stick the other day... it was on the shelf but not listed so the guy just said to take it!
    Nova Merit: 2000-2003 // Irmschered Astra SRi: 2003-2005 // Leon Cupra R: 2005 - 2006 // Linea Rossa Convertible Turbo: 2006-2008 // BMW 840Ci: 2008 - 2012

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    Are you talking about Inchape vauxhall in reading, they are the biggest bunch of w*nkers i have ever had the displeasure to meet. Worst dealership by far. GRRRRRR just thinking of the way they trated me makes me mad!!!

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    No, the ones in Fareham, but I think it's a comman theme.


    (Apart from Inchcape Fleet solutions.. big up Byron... again! )
    Nova Merit: 2000-2003 // Irmschered Astra SRi: 2003-2005 // Leon Cupra R: 2005 - 2006 // Linea Rossa Convertible Turbo: 2006-2008 // BMW 840Ci: 2008 - 2012

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    Just wait til they get to know you better, then all will be revealed

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    Thumbs Up

    Quote Originally Posted by M40COO
    Yeah but....there will be a vauxhall dealer out there just like that !

    the holy grail !
    very true mate i notice your not a million miles away from me so there would you recommend curtis ? d.bay,dunfermline or far far away ?
    Boost is like a fit chick with an STD.

    You wanna hit it but don't know the consequences !!

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    Quote Originally Posted by norry.d
    very true mate i notice your not a million miles away from me so there would you recommend curtis ? d.bay,dunfermline or far far away ?

    Woods West Calder !!!

    Seriously, thats who I use.

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    Quote Originally Posted by sjflat
    LOL imagine it. Wouldnt it be amazing? I'm so impressed, I've heard some dodgy reports about SEAT dealers but Kings have been excellent so far. They even gave me a free touch in stick the other day... it was on the shelf but not listed so the guy just said to take it!

    Sure that wasn't the fruit bowl Steve?
    From the Southeast? Find your next meet here


    The difference between intelligence and stupidity is that intelligence is limited.

    At least I have chicken!

    WellOilBeefHooked

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    Quote Originally Posted by M40COO
    Yeah but....there will be a vauxhall dealer out there just like that !
    I can name 4 that are like that, or better.

    Townparks Motors, Antrim, Co. Antrim
    Ballyrobert Cars, Bangor, Co. Down
    Ballyrobert Carts, Mallusk (Belfast), Co. Antrim
    Charles Hurst Vauxhall (formerly Savilles), Lisburn, Co. Antrim.

    Ballyrobert clean inside and out, and even leave you a wee fancy duster and window chamois in the car, give you a lift if you're not getting a loaner, and come and collect you. Or they'll collect your car from your house or work and leave it back when they've it serviced.
    2007 Metro Blue 5 door Mk5 Elite 1.7CDTI
    6th Vauxhall (4th Astra) in 10 years...plus a couple of other sheds...

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