The LCR was in need of a service just after I got it so last week I phoned up the local Seat garage......
It's always a worrying thing phoning a dealer but much to my suprise after a couple of rings the phone was answered by a very pleasent young lady.
"Can you put me through to servicing please?"
Steve sits on phone but doesn't have to listen to the shite that you used to get at Inchcape trying to sell you crap and saying that you're a 'valued customer'.
"I'm sorry, our servicing guys are all tied up with customers at the moment....."
Steve thinking "Here we go"
"....But can I take your phone number so someone can call you back?"
Is this normal practice? Seems far too customer focused for my liking.... hmm, maybe they'll never call? Anyway, a few minutes later I get a call back! JESUS!
They gave me a couple of dates when I could book in but I had to check my diary and call them back. When I called back I got through almost straight away to be greeted politely again. The woman took my details cos I'm a new customer and booked me in.
I took the car in today, hardly had to queue to drop it off and again I was greeted with helpfullness and a smile. Very worrying.
Picking up the car was much the same, helpful, simple and straight forward. They'd picked up a couple of things that need to be done under waranty so it's going back in soon. Hell, the even CLEANED the car!
I'm never going back to Vauxhall... nice cars but damn my local dealer is nothing in comparison to Kings SEAT in Portsmouth (part of the Snows Group).
(and if you've bothered to read all that then you really should go and find something better to do )