Currently on orange tarriff - a student package which is £25 for 1000 texts and 120 mins per month. Got a free phone when i joined. The idea is, you are supposed to get a free upgrade every 12 months i think, or maybe pay a bit towards some of the more expensive phones. Today, went into the orange shop - myself and my gf are in the same boat, and we asked about upgrading.
A bloke said that orange have brought out a new scheme now, depending on how much you spend per month, depends on how much it costs to upgrade to a newer phone, and as we only pay £25 a month that means its a low band group, so we are looking at upgrading costs of like £170.. i thought this was absolute bullshit to be honest, weve been with them for 12 months etc, spend enough with them, and they never actually told us this when we signed up that this would be the case and so on..
Anyone got any ideas what could be done, i think im going to ring up a manager of some sort on monday and complain about it, or is it a case of tough..? Ive looked in my contract and cant see anything directly related to it, has anyone got any ideas / experience of this issue, as to be honest, their service sucks... i was thinking of upgrading to 02 or something instead