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Thread: Urgent help needed from pc genius’

  
  1. #1
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    Urgent help needed from pc genius’

    Ok finally got my pc wiped, got hard drive re formatted etc

    Extra 512 ram, (total 640)

    Got windows XP prof (not legit copy) put on all worked great

    Loaded office 2000, photoshop, usb hub, printer,

    All still good

    Got broadband modem and software in post

    Loaded that all up, seemed ok, went online (unprotected) not big or clever I know,

    But now after a few mins online, not sure what prompts it I get an error up

    “Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. Report send / don’t send.”

    So I went online at work and searched for a bit, found loads of stuff, got a bit lost, but seemed ok,

    First I tried downloading the 64bit one on here ...


    But it would install, it said it was not a valid 32 bit program,

    So I downloaded adaware to see if I have bugs etc, as this is supposed to happen,

    But I run that and after a bit of searching, and totting up some ‘new components’ it hangs,

    When u close it says

    “Ad-aware.exe has encountered a problem and needs to close. We are sorry for the inconvenience. Report send / don’t send.”

    Its obviously an XP bug I guess ? or what can anyone guide me ?

    I downloaded the messenger control for adaware to shut my back door as it were through windows messnger

    I went into internet options, disabled 3rd party browser thingy

    All based on advice off the net

    The broadband instructions said I need xp service pack 1 or my connection maybe slow

    Can I get this ? how do I know if ive got it already ?

    When typing this on word, I was also connected to the net, then bam! Computer shutdown and restarted ?! help !

    Please help

    Cheers
    Ian

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    Chris_SRi_Turbo's Avatar
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    Do you have anti virus?

    The first thing you need is a firewall, stops hacker and certain types of virus getting into your system.
    to do this in XP pro

    1)go to start>my network places
    2) then click on the left where it says "view network connections" (only do this if you only connect to broadband and don't have a home network) otherwise you should really get a router
    3)then you need to right click on the icon that is called (local area connection) and click "properties" select "advanced" and click in the box that says "protect my computer etc..."
    4)Then go to windowsupdate.com and follow the instructions to download all updates. Keep going back after each set until no more are available.
    5)Then get some AV software, update it and scan your pc.
    6)Then update and run ad aware. If it doesn't work then you're gonna have to start again but this time put the firewall (steps 1-4 above )on before you connect to the net

    HTH

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    re: Urgent help needed from pc genius’

    thanks for your help chris i'll try that

    i havnt got any antivirus software at the mo

    i have got a copy of windows XP tho so i dont think i can update it ?

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    true if you have used a well publisised key most updates won't work.

    "apparently" if you look hard enough you can find Key changers and less well pulisised keys that do allow updates "apparently"

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