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Thread: Where do i stand? advice pls

  
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    Where do i stand? advice pls

    Im not going to say what company it is or where they are for fear of the thread being locked and going against astra-sport policies but i need some help pls.

    I ordered a body kit from a company in England exactly four weeks ago today, they told me it will be with them three weeks after order and with me a week later. I called them today to chase it as it hasnt arrived and they have now said it has missed the shipment and will be another 10-14days but obviously im not 100% sure if i believe that. The bodyshop are starting to be a little funny with me as they need to book the car in asap and i cant give them an exact time.

    Where do i stand if it doesnt arrive in 14days time?
    How about discount?
    If i cancel the order i will have to pay a charge is it worth doing this and just picking another kit from somewhere else?

    confused? me too!

    any ideas greatfully recieved

    thanks

    nat

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    BYRON's Avatar
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    Why would you have to pay a charge for a refund?

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    re: Where do i stand? advice pls

    I have been told if i cancelled the order i would have to pay a charge because they have already ordered it on my behalf and do not keep them in stock. The company are saying 10% charge- around £70

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    was it written in ur estimate that the shipment would take 3 weeks?
    Don't blame me if I say stoopid things or don't understand... I'm half French, half Pinoy lol

    That's no fun being engaged to a Princess... she’s ALWAYS RIGHT & you're always wrong lol

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    id go to citizens advice and trading standards - but a get a letter sent to the company and let them know that you are goin to do this after if the stuff isnt with you in a week (for example). that way you have got some writen evidence etc etc. ask them for a writen reply (if ur really lucky they might do this)

    they have a certain amount of time where legally they have to get the product to you and by the sounds of it the agreed date between the two of you has been exceeded.

    But tbh ur betters goin gettin advice from people who know more about it - they'll be able to tell you exactly where you stand.

    HTH


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    re: Where do i stand? advice pls

    I ordered it over the phone 4wks ago today and was told it would take 3wks to get to them and another week to get to me. Had nothing written sent to me at all to confirm my order.

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    IMHO, it ain't good if u don't have anything in written in the 1st place

    soz' can't help as i don't know about the legal stuff
    but im sure loads of folks in here will know more & will help


    hope it's gonna be ok
    Don't blame me if I say stoopid things or don't understand... I'm half French, half Pinoy lol

    That's no fun being engaged to a Princess... she’s ALWAYS RIGHT & you're always wrong lol

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    how did you order the body kit was it with a credit card?? if yes then you have a reciept, you would be wise to wait and give them a chance to send the kit no point pushing something thats out of your or there control, the company that you order it from is liable to refund you fully if they dont deliver so dont get hasty you could end up with an unwanted bill if you cancel the order

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    Has the account been debited for the full amount? Before the goods have arrived?

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    re: Where do i stand? advice pls

    I ordered the kit on my debit-switch card and the money was taken the same day :shock: ie 4wks ago
    They said they would call me back to discuss a discount - that was an hour and half ago, ive just called them again and the man i need to talk to is still on the phone same reason i couldnt speak to him 90mins ago. not hp at all.

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