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Thread: Carisma Style

  
  1. #1
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    T520 SRI's Avatar
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    Carisma Style

    Has any one had any problems with the above company??

    They advertise in lots of mags, max power, total vaux, redline

    They claim to be THE uks lighting specialist!!!

    I looked on their website and thought I would order some headlight bulbs from them, but I couldnt get the website to work properly.

    So I called them and ordered 2 sets of xenon blue white bulbs as they were only £12.99 a set so I got some for me and some for a friend.
    I ordered them on tue of last week and received the parcel on friday last week but with only one set of bulbs in there!! So I called them and, no apology or anything they jus said they would send me another set out on friday and I would get them tuesday this week. So on wed I still didnt have them so I called them again and still no apology they said we will send them wed and ill have them thurs, thurs comes still no bulbs!!!!

    I called them again and he said they were with royal mail and he could do nothing. I asked him how he could run a buisness like this and he really didnt seem bothered.
    He wouldnt let me speak, was very very rude and offered no form of compensation or anything. I was trying to tell him my problem in that he had f****d my order up 3 times and he wasnt the least bit bothered.

    I have taken some action

    Jus wondered if anyone else had dealt with them and had the same or different results????
    Sold my astra!!! Will be driving a BSM corsa soon!! Then a MK5 VXR Mmmmmm............

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    T520 SRI's Avatar
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    Finally received my bulbs this morning. Totally not worth the wait :roll:

    No apology no nothing, just an envolope wit the bulbs in!!!
    Sold my astra!!! Will be driving a BSM corsa soon!! Then a MK5 VXR Mmmmmm............

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    re: Carisma Style

    I`ve bought a few bits from them and have never had any problems with them. I`ve always gone to their shop to pick up the items I want though. In fact I was there this afternoon, bought some new rear lights, silver bulbs and green H7 bulbs. The guy I deal with has always been very helpful and even let me take a few different style lights out to my car to see which suited it best. Note a lot I know, but all counts in my book.

    Oh, and their website has always worked fine for me.

    Bazz
    MK4 Golf 1.8T, Euro Style

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    Irmscher Coupe's Avatar
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    I've used them too, only once - ordered through the website and it actually arrived next day (one day sooner than I expected) so can't complain either...suppose everyone's experience is different from company to company...if they treated all their customers like you've been treated then they wouldn't be in business today!

    I think your experience may have been a one off Tony..

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